Frequently Asked Questions
• Questions about
HealthWorks and its Staff
• Questions about becoming/being
a patient at HealthWorks
• Financial Questions
About HealthWorks and Its Staff
Is HealthWorks connected with
any particular hospital or physician?
No. HealthWorks is a private physical therapy clinic
with no outside investors. Although we accept referrals
from a variety of medical doctors and other healthcare
facilities, none of them profit from their referral
of patients to us. There is no conflict of interest.
What do all those initials
mean… DPT, MPT, ECS?
DPT indicates that your physical therapist has a Doctorate
Degree in Physical Therapy. This is the highest level
of education in the field of Physical Therapy. MPT
indicates that your therapist has a Masters Degree
in Physical Therapy. Additionally, some therapists
have additional certifications or credentials. Our
director, Dr. Matt Hornsby, is one of 8 Physical Therapists
in North Carolina to have earned National Board Certification
in Clinical Electrophysiology (ECS).
What type of physical therapy
do you provide at HealthWorks?
We specialize in Outpatient Orthopedic Physical Therapy
and Electrodiagnostic Testing (EMG/NCV).
This includes physical therapy for pre-and post-surgical
orthopedic injuries, Geriatric
Rehabilitation including balance training, Sports
Injury Rehabilitation, and Back
Rehabilitation for acute as well as chronic back
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about becoming/being a patient at HealthWorks
Do I need a referral from
a physician to have physical therapy?
Generally, no. Under the North Carolina Practice
Act, Physical Therapists have the prerogative to treat
patients without a referral and most insurance companies
will reimburse for physical therapy without a referral.
However, a few insurance companies do require a physician
referral for payment. For example, most Blue Cross
and Blue Shield plans do not require a physician referral,
but at present Medicare does. Our office staff will
be glad to check that for you if that is a concern.
What should I wear for my
Loose fitting clothes (ex. sweats, T-shirts) and comfortable
walking or athletic type shoes are generally best.
Because you may be involved in a variety of activities…
on the equipment, stretching on the mat tables, etc.,
we ask that you be modest in your choice of clothing.
How long will each appointment
Your first appointment is usually a little longer
than subsequent ones because it includes a thorough
initial examination. This is very important as it
helps set the course for your program. The first appointment
generally lasts 1½ to 2 hours. Subsequent appointments
usually last 1 to 1 ½ hours.
How long will I have to have
This varies from individual to individual. You will
receive a thorough examination at your first appointment
and an individualized program will be set up to specifically
address your particular needs. At that point, your
therapist will be able to discuss treatment goals
and the expected duration of your program.
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Will you be in contact with
my physician about my progress?
Yes. Your referring physician will be kept informed
of your progress. Please let us know ahead of time
when you have follow-up appointments with your physician
so we can prepare a written or dictated progress report
for each return visit.
I am from out-of-state and
my physician there has referred me for Physical Therapy.
Will you see me?
Yes… As long as the referral is from a medical
doctor(physician) and we can verify that he/she is
requesting us to Evaluate and Treat as Appropriate
(we do not accept “prescriptions” for
What about bad weather?
In case of dangerous weather… snow, ice…
please listen to the local radio stations for a closing/delayed
opening notice or call the office before you come
For your safety, and the safety of our staff, we
usually do not open when severe weather makes driving
conditions hazardous. When in doubt, call.
Where do I park?
We have ample parking in our upper and lower paved
lots. During extremely busy times, we ask that those
patients who are physically able, consider using the
lower lot if possible. That will leave the closer
spots available for patients who have greater difficulty…
ex. those recovering from hip, ankle, leg injuries;
the elderly, etc. Should you ever arrive, needing
a close-to-the-door spot and all the upper level spots
are full, please feel free to come inside and let
the office staff know that you need assistance. We
will be glad to have someone come and park your car
Can my family/friend/spouse/children
come back and be with me during my therapy?
For safety, confidentiality, efficiency, and liability
purposes, we must ask that family members remain in
the waiting area and refrain from entering patient
treatment areas of the clinic, unless requested to
do so for educational purposes.
Also, as our primary attention must be directed towards
serving our patients, unless your children are able
to sit quietly in the waiting area unsupervised, we
must ask that you make other arrangements for them.
What if I can’t make
it to an appointment?
Please call and let us know if you cannot make one
of your appointments. Please be aware, however, that
we do require that patients maintain consistent attendance.
More than 3 absences, for whatever reason, may result
in your being discharged from our clinic. We cannot
help you get well unless you’re here; and we
must reserve time slots for patients who are committed
to participating actively in their rehabilitation.
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Will you file my insurance
Yes. We do this as a courtesy, at no charge to you.
If Medicare is your primary insurance, we will also
file your secondary insurance for you, if you have
Does Medicare pay for Physical
Therapy? Are there any limits?
Yes. Medicare will pay but has a yearly limit for physical therapy treatments. However, a patient
may qualify for an exemption from that limit if it
is documented that their condition requires continued
care. In our experience, Medicare has been generous
in extending care for beneficiaries when needed. Your
physical therapist will decide if you qualify for
How can I know if my Insurance
will pay for Physical Therapy and if there are any
As a courtesy to you, our office staff will call your
insurance carrier prior to your initial examination
to verify your benefits. At that time, any limitations
will be documented and our office staff will assist
you in monitoring them.
Also, if you have any questions as to whether or
not we are in your particular Provider Network, just
call. Currently we are a Participating Provider for
(have a contract with) Blue Cross and Blue Shield
NC, Tricare, Crescent, Medcost, Medicare, and Medicaid
(under 21 yrs. old).
Do I have to pay my bill at
As a courtesy to you, our office staff will call your insurance carrier prior to your initial examination to verify your benefits. Your copay, or portion of the charges are due at the time services are rendered. We accept cash, checks, credit cards (Mastercard, Visa, & Discover), and debit cards.
If you are involved in a litigation case such as
a lawsuit or automobile accident in which case payment
is not expected until sometime in the future, we do
require at least partial payments at each visit.
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